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Verint
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The new branded "AudioLog by
Verint" products provide award-winning interaction recording
and performance evaluation solutions, scalable to meet the needs of very
large to small organizations. With well over 6000 AudioLog Recordering
platforms and AudioLog Interaction products installed in leading call
centers, mission-critical public safety and government agencies,
utilities, and financial institutions around the world, AudioLog has
achieved a reputation for excellence through solutions that transform
recorded interactions into valuable business insight. We invite you to
find out what the Verint AudioLog can do for you!
AudioLog is a complete, open architecture
system for recording, archiving, and playing back multi-media
conversations. Audiolog integrates seamlessly into contact centers and
public safety environments, either as a standalone recorder/playback
unit, or as a dedicated server in an established network. Audiolog
records interactions on PBX, ACD, trunked radio and CTI systems, using advanced
technology developed by Verint's (Mercom) in-house engineering to ensure
compatibility and ease-of-use.
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Verint for Public Safety
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Audiolog has a long, successful
track record as the system of choice for 9-1-1, EMS, Campus Security
and other mission-critical applications.
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Agent
Evaluation Products
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Audiolog Interaction Quality
integrates the vital information and controls needed to find, play and
evaluate calls, all from a single Internet Explorer® browser window.
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Verint for Contact Centers
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Verint's (Mercom) advanced
suite of contact center recording, monitoring, evaluation and reporting
tools assist our customers in improving customer experience, enhancing
productivity, retaining agents, enhancing agents' skill sets, and
minimizing training costs.
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Analytics
Products
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Verint's powerful speech
analytics give you the actionable intelligence you need to build more effective
customer strategies.
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Verint
for Financial & Compliance
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Audiolog enables financial
corporations and compliance-minded businesses to confirm transactions, reduce
liability and mitigate risk, ensure compliance with regulatory
mandates, and deliver productive, consistently high-quality
interactions.
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