Businesses Telephone Communication Solutions

 IVR

Application Specific

Interactive Voice Response

Interactive Voice Response (IVR) systems are typically used to service high call volumes, reduce cost and improve the customer experience. Some examples of typical IVR applications are: telephone banking, televoting, and credit card transactions. Companies use IVR services to extend their business’ hours of operation.

Call centers use IVR systems to identify and segment their callers. With the ability to identify customers, it allows the ability to tailor services according to the specific customer’s profile. Call center IVRs also allow the option of choosing automated services. Information can be fed to the caller allowing choices such as: wait in the queue, choose an automated service, or request a callback. The use of CTI (Computer Telephone Integration) will allow the IVR system to look up the CLI (Calling Line ID) on a network database to identify the exact caller. In the cases where CLI is withheld or unavailable, the caller can be asked to identify themselves by other methods such as a PIN or password. The use of DNIS will ensure that the correct application and language is executed by the IVR system.

  Product Key Features

• Integrate: Integrates seamlessly with existing applications and streamlines operations
• Utilization:Reduces the need to add customer support staff for peak hours
• Efficiency: Effectively route calls to the appropriate personnel
• Improve Customer Service: Callers have 24/7 access to critical information.
• Reduce Costs: Free staff from repetitive, time-consuming tasks.
• Automate Any Communications Process: ABSelcom can help you identify high-return opportunities and create effective applications customized for your business.  

  EMERGENCY NOTIFICATION SYSTEMWHEN DISASTER STRIKES:

•  Most Companies Have An Extensive Disaster Recovery Plan That Requires That Various People Be Notified When An Emergency Occurs.
• Voice4Net Can Automate This Process And Shorten The Time It Takes To Implement Your Disaster Recovery Plan.
• Voice4Net Can Be Activated Remotely And Deployed As Needed Depending On How You Want To Allocate Your Resources.
•   Reroute The Notified Callers To An Offsite Location Or A Disaster Recovery Site If Needed  Force The Alerted Person To Enter A Pin       (Personnel Identification Number) If Needed  Record All Dialed calls
• For Verification  Create  Outgoing Messages using Text to  Speech Program (Optional)
•  Dial Up To 5 Different Reach Numbers Per Notified  Persons
•  Provide Reports and Information For Review
• One Time Charge No Recurring Cost