VoIP Voice Recording Servers
Evolution of Digital Recording
Whether you require full time recording for liability purposes or selective recording for quality control, The RC VOIP offers a diverse suite of recording interfaces and options to support your digital, analog or VoIP environment.
The RC VOIP IP
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All RC VOIP systems included the following: Unlimited web browser playback licenses Agent Scoring software Easy to use GUI interface for playback 30 Free Trial!! Try it before you buy for free |
| TYPE OF RECORDER | PRODCUCT CODE | MSRP | |
| 10 Channel VOIP | RC VOIP 10 | $3,495.00 | |
| 20 Channel VOIP | RC VOIP 20 | $5,995.00 | |
| 30 Channel VOIP | RC VOIP 30 | $8,495.00 | |
| 40 Channel VOIP | RC VOIP 40 | $10,995.00 | |
| 50 Channel VOIP | RC VOIP 50 | $13,495.00 | |
| 60 Channel VOIP | RC VOIP 60 | $15,995.00 | |
| 70 Channel VOIP | RC VOIP 70 | $18,495.00 | |
| 80 Channel VOIP | RC VOIP 80 | $20,995.00 | |
| 90 Channel VOIP | RC VOIP 90 | $23,495.00 |
Recording solutions are compatible and integrate with industry leading VoIP Telephony platforms, including Avaya, Cisco, and others. Through collaboration with major Voice Over IP telephony solution developers, RC VOIP ensures that its clients are able to effectively leverage VoIP recording solutions to capture, evaluate, analyze and improve multimedia interactions over converging networks, supporting transition from legacy PBX systems to the new Voice Over IP telephony-based solutions With traditional phone systems, calls are recorded with either analog equipment or expensive, proprietary products from the phone company. With the latest VoIP systems built on open, standard protocols, calls can be recorded by monitoring network packets.
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All Operating system must be 32 bit in order to run the software. *On the Advanced, the Ethernet must be GigE
The RC VOIP is a software-based recorder that captures, indexes, and retrieves up to 100 percent of your customer/caller interactions in IP, traditional, and mixed telephony environments. The software platform allows customers to use their favorite server hardware and can also contain TDM recording hardware, enabling organizations to migrate their recording infrastructure from one environment to the other without heavy reinvestment in costly hardware. As a result, RC VOIP Recording can provide a cost-effective solution for organizations that are transitioning from TDM to IP telephony, as well as for contact centers and support centers with home-based agents or remote agents/offices. Highly flexible and scalable, RC VOIP Recording can provide occasional recording on a single channel and around-the-clock recording in high-volume, multi-site environments with reliability and resiliency. RC VOIP Recording offers full integration with a wide range of VoIP systems and session-initiated protocol (SIP). This integration gives RC VOIP Recording the ability to capture additional information, such as call date, duration, call ID, and more. As a software-only recording solution, RC VOIP Recording can free organizations from costly, proprietary recording hardware, wiring, and cabling, allowing them to record over their own network.
An intuitive recording interface records directly from the telephone at the touch of a button at any point during the call. With RC VOIP recording, you can benefit from simplified system administration and a lower cost of ownership. Because RC VOIP Recording works in TDM, IP, and mixed telephony environments, it’s particularly helpful to organizations that are making - or planning to make - the transition from TDM to IP telephony. The RC VOIP Recording platform helps protect hardware investments, enabling organizations to migrate their recording infrastructure from one environment to the other. It provides a practical, efficient recording solution that can support quality monitoring, data mining, sales verification, and other critical activities.
STANDARD FEATURES
• Record and search by individual telephone extensions, two-way radio channels and/or microphones. •
Web based browser interface eliminates the expense of client software and user license fees. Unlimited user access via your network with remote access if you decide to put the system on an external IP address.
- Multi-tiered access levels allow the Administrator to assign different levels of access and functionality to groups or individual users.
• Options of Recording. Loop start, voice activation (”VOX”) or continuous recording by individual channel selection at setup.
• Approximately 100,000 hours Hard Drive Archiving. Factory setting for 365 days. We recommend optional backup procedures for longer term or permanent archiving..
- User friendly interface and search features allow for quick and easy retrieval of specific telephone calls from the thousands and thousands of calls you might have archived on the hard drive over a long period of time.
Recording in a DSF format which is preferable for legal purposes. Recordings can be easily and quickly converted to .WMA or .WAV and saved to a DVD, Pin Drive or Floppy - or easily e-mailed using your preferred e-mail client.
- Optional backup to USB hard drive and/or NAS provides the ability to backup approximately 300 hours for each gigabyte of storage available - for example a 500 gigabyte NAS allows approximately 150,000 hours of backup capacity.
Live monitoring allows for employee training and/or performance evaluation.
- Statistics feature allows for viewing of data for analysis and “exception reporting” in graph or exportable Excel format.
Assignable Privacy on Demand feature allows Administrator to assign specific individuals the right to select calls they do not want recorded.
- Remote Monitoring Feature allows option for e-mail notification as an alert in the event of a system problem.
The Software
No Per Seat License for any of this software.
All are password protected. Use as many seats as you need for as many applications as you like.
Powerful Browser Based software with advanced search capability
Live Monitor any channel, arrange channels by groups to see who is on the phone in a department
Run statistical analysis on your call data
Create Custom evaluations
Run reports on your evaluations
All password protected and individually entitled. No per seat license fees.
